ICANWK404A - Install, operate and troubleshoot a small enterprise branch network Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
ICANWK404A Mapping and Delivery Guide Install, operate and troubleshoot a small enterprise branch network
Version 1.0 Issue Date: May 2024
Qualification
-
Unit of Competency
ICANWK404A - Install, operate and troubleshoot a small enterprise branch network
Description
This unit describes the performance outcomes, skills and knowledge required to use appropriate tools, equipment, software and protocols to install, operate and troubleshoot a small enterprise branch network.
Employability Skills
This unit contains employability skills.
Learning Outcomes and Application
This unit demonstrates the skills required for an entry-level network support position. It covers networking fundamentals, wide area network (WAN) technologies, basic security, routing and switching fundamentals, and configuring simple networks.
Duration and Setting
X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners
Student Learning Resources
Handouts Activities
Slides PPT
Assessment 1
Assessment 2
Assessment 3
Assessment 4
Elements of Competency
Performance Criteria
Element: Describe the operation of data networks
Describe the purpose and functions of various network elements
Use the open system interconnections (OSI) and transmission control protocol or internet protocol (TCP/IP) models to explain how data flows in a network
Describe the purpose and basic operation of the protocols in the OSI and TCP/IP models
Identify and correct common network problems at layers 1, 2, 3 and 7 using a layered model approach
Element: Implement a small switched network
Select the appropriate media, cables, ports, and connectors to connect switches to other network devices and hosts
Explain network segmentation, basic traffic management and basic switching concepts
Perform, save and verify initial switch configuration tasks
Verify network status and switch operation using basic utilities
Implement and verify basic security for a switch
Element: Implement an IP addressing scheme and IP services to meet network requirements
Describe the need and role of addressing in a network
Create and apply an addressing scheme to a network
Assign and verify valid IP addresses to hosts, servers and networking devices in a local area network (LAN) environment
Describe the operation and benefits of using private and public IP addressing
Implement static and dynamic addressing services for hosts in a LAN environment
Enable network address translation (NAT) for a small network with a single internet service provider (ISP) and connection and verify operation
Configure dynamic host configuration protocol (DHCP) and domain name system (DNS) operation on a router
Element: Implement a small routed network
Select the appropriate media, cables, ports, and connectors to connect routers to other network devices and hosts
Describe basic routing concepts
Perform, save and verify basic router configuration tasks
Configure and verify a classless routing protocol
Verify device configuration and network connectivity using basic utilities
Implement password and physical security
Element: Implement and verify WAN links
Describe different methods for connecting to a WAN
Configure and verify basic WAN serial connection
Element: Troubleshoot a small enterprise branch network
Identify and resolve common switched network issues
Identify and correct IP addressing issues
Troubleshoot DHCP, NAT and DNS operation on a router
Identify and resolve common routing problems
Troubleshoot basic WAN connection problems
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
design an IP addressing scheme to suit requirements
install, configure and test the network elements to ensure interoperability within the network
apply network topologies, protocols and security issues
apply solutions and troubleshoot defined network problems.
Context of and specific resources for assessment
Assessment must ensure access to:
site where network installation may be conducted
small enterprise routers and switches
network design documentation
equipment specifications
hardware and software
organisational guidelines
computers
appropriate learning and assessment support when required.
Where applicable, physical resources should include equipment modified for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the candidate installing, configuring and testing a new or updated network
evaluation of prepared documentation that outlines testing procedures, test results, recommendation to network changes and completion records
verbal or written questioning of required knowledge.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
communication skills to establish client requirements
problem-solving skills to troubleshoot and debug switch and router network issues
technical skills to assess and implement security requirements.
Required knowledge
overview knowledge of:
classless routing protocols
WAN link protocols
detailed knowledge of:
basic routing concepts, small enterprise network switches and routers
classful routing protocols (RIPv1)
purpose and basic operation of the protocols in the open system interconnection (OSI) and TCP/IP models.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Network elements may include:
adaptors
communications cables and connectors
hubs
routers
servers
switches.
Basic utilities may include:
ping
traceroute (tracert)
Telnet
secure shell (SSH)
ipconfig.
Basic security for a switch may include:
port security
port deactivation.
NAT, DHCP and DNS may include:
calling line identification (CLI) configuration
graphical user interface (GUI) configuration.
Switched network issues may include:
auto-negotiation problems
configuration issues
media issues
switch-hardware failures.
Common routing problems may include:
configuration issues
dynamic-routing protocols
hardware failures
media issues
static routes.
WAN connection problems may include:
configuration issues
hardware failures
incorrect passwords
media issues
protocol mismatches.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice
Yes
No
Comments/feedback
Describe the purpose and functions of various network elements
Use the open system interconnections (OSI) and transmission control protocol or internet protocol (TCP/IP) models to explain how data flows in a network
Describe the purpose and basic operation of the protocols in the OSI and TCP/IP models
Identify and correct common network problems at layers 1, 2, 3 and 7 using a layered model approach
Select the appropriate media, cables, ports, and connectors to connect switches to other network devices and hosts
Explain network segmentation, basic traffic management and basic switching concepts
Perform, save and verify initial switch configuration tasks
Verify network status and switch operation using basic utilities
Implement and verify basic security for a switch
Describe the need and role of addressing in a network
Create and apply an addressing scheme to a network
Assign and verify valid IP addresses to hosts, servers and networking devices in a local area network (LAN) environment
Describe the operation and benefits of using private and public IP addressing
Implement static and dynamic addressing services for hosts in a LAN environment
Enable network address translation (NAT) for a small network with a single internet service provider (ISP) and connection and verify operation
Configure dynamic host configuration protocol (DHCP) and domain name system (DNS) operation on a router
Select the appropriate media, cables, ports, and connectors to connect routers to other network devices and hosts
Describe basic routing concepts
Perform, save and verify basic router configuration tasks
Configure and verify a classless routing protocol
Verify device configuration and network connectivity using basic utilities
Implement password and physical security
Describe different methods for connecting to a WAN
Configure and verify basic WAN serial connection
Identify and resolve common switched network issues
Identify and correct IP addressing issues
Troubleshoot DHCP, NAT and DNS operation on a router
Identify and resolve common routing problems
Troubleshoot basic WAN connection problems
Forms
Assessment Cover Sheet
ICANWK404A - Install, operate and troubleshoot a small enterprise branch network
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
ICANWK404A - Install, operate and troubleshoot a small enterprise branch network
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent